Review & Reset your Patient Experience Strategy in a COVID- 19 Era

2nd Asia Patient Experience &
Engagement Summit


6th -7th October 2020
14:00 – 17:25 ( Bangkok Standard Time)

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Time Remaining Until Event Start


Key Speakers

Terry Grundy
Terry GrundyPrincipal
Insync in Association with Press Ganey Australia/ New Zealand and Asia
James Gutierrez
James GutierrezChief – Quality, Safety & Patient Experience
Cleveland Clinic London, United Kingdom
Dr. Thomas Howell
Dr. Thomas HowellAssistant Medical Director of Patient Experience & MCHS Medical Director for Patient Experience, Obstetrics/Gynaecology
Mayo Clinic, USA
Erica Rubinstein
Erica RubinsteinVice President - Service Excellence and Patient Experience
Mount Sinai Health System, USA
Karin Jay
Karin JaySenior Vice President
Planetree International, USA
Annie Laverty
Annie LavertyChief Experience Officer
Northumbria Healthcare NHS Foundation Trust, United Kingdom
Ryanto Marino Tedjomulja
Ryanto Marino TedjomuljaCIO
Siloam Hospitals, Indonesia
Dr. Karen Luxford
Dr. Karen LuxfordCEO
The Australian Council on Healthcare Standards & ACHS International, Australia
Dato Dr. Kuljit Singh
Dato Dr. Kuljit SinghMedical Director
Prince Court Medical Centre & President | Association Private Hospitals Malaysia (APHM), Malaysia
Dr. Maliha Hasmi
Dr. Maliha HasmiExecutive Director & Deputy Sector Head - Health & Wellbeing & Biotech and Deputy Chair, NEOM Covid-19 Task Force
NEOM, Saudi Arabia
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Reinvigorate your Organization’s Commitment to the Highest Quality of Care Delivery, Clinical Outcomes & Patient Experience

Central Themes

  • COVID-19 Pandemic : Obstacle or Accelerator to Patient Experience Innovation

  • Future of Telehealth & Patient Experience

  • Fostering High Performance Leadership

  • Promoting Resilience & Caregiver Wellbeing

  • Rethinking Patient Experience Measurement Metrix

  • Institutionalize Patient Partnerships to Withstand the Turbulent Times

Attendees loved PXES 2019, WHY?


I am pleased to say that its such a great opportunity to be a part of this conference. Learning from each speakers will help us enhance our clinic.

Verita Life Thailand

Good conference – valuable sharing and well done organising the conference.

Ramsay Sime Darby Park City Hospital

It is well organised and attendees are so relevant. Overall fantastic experience

IQTechnologies Asia Co. Ltd. (Qmatic)

As currently we launched a customised solution for patient experience journey, this summit was the perfect place for us. Organisers were every co-operative and has excellent service.

The Clinician

A very interesting conference – National Heart Institute

Overall the summit was very informative. Excellent speakers, very informative talk and enlightening

Institut Jantung Negara

This is a very nice conference. It made me more wide about patient experience and inspired me to do more things for my hospital

Bangkok Metropolitan Administration General Hospital

Thank you for accommodating us – we appreciate all the learnings from difference approach presented by the speakers.

The Medical City Philippines

Great presentation with lots of information to digest

Hongkong Adventist hospital

Useful and interesting topic that may be implemented in our hospital. Awesome experience and very informative with excellent speakers. Very informative lecture from different speakers, every hospital problem we encounter were covered, this will help us in improving our services

Metro North Medical Centre & Hospital

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