Joyce is the first Certified Patient Experience Professional in Asia. She has been working in the Patient Experience field for 10 years, with a strong background in Patient Relations Management, PX Analytics and Operations . She is currently the head of the Patient Experience Group at St. Luke’s Medical Center, the top Healthcare Institution in the Philippines, known for its brand of Great Patient Experience.

She is passionate about the growing movement of Patient Experience and is an advocate and active speaker in Philippine Healthcare. She had given international keynote presentations to Patient Experience Leaders in the ASEAN region as well as Philippine Physician and Healthcare Organizations bridging Clinical Care and Patient Experience. She had also been a guest speaker for InSync/Press Ganey Australia, the leading provider for healthcare surveys.