2nd Asia Patient Experience & Engagement Summit Patient Experience Summit

Review & Reset your Patient Experience Strategy in a COVID- 19 Era

2nd Asia Patient Experience &
Engagement Summit

VIRTUAL EVENT

6th -7th October 2020
14:00 – 17:25 ( Bangkok Standard Time)

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Key Speakers

Terry GrundyPrincipal

Insync in Association with Press Ganey Australia/ New Zealand and Asia

James GutierrezChief – Quality, Safety & Patient Experience

Cleveland Clinic London, United Kingdom

Dr. Thomas HowellAssistant Medical Director of Patient Experience & MCHS Medical Director for Patient Experience, Obstetrics/Gynaecology

Mayo Clinic, USA

Erica RubinsteinVice President - Service Excellence and Patient Experience

Mount Sinai Health System, USA

Karin JaySenior Vice President

Planetree International, USA

Annie LavertyChief Experience Officer

Northumbria Healthcare NHS Foundation Trust, United Kingdom

Ryanto Marino TedjomuljaCIO

Siloam Hospitals, Indonesia

Dr. Karen LuxfordCEO

The Australian Council on Healthcare Standards & ACHS International, Australia

Dato Dr. Kuljit SinghMedical Director

Prince Court Medical Centre & President | Association Private Hospitals Malaysia (APHM), Malaysia

Dr. Maliha HasmiExecutive Director & Deputy Sector Head - Health & Wellbeing & Biotech and Deputy Chair, NEOM Covid-19 Task Force

NEOM, Saudi Arabia

View All Speakers

Reinvigorate your Organization’s Commitment to the Highest Quality of Care Delivery, Clinical Outcomes & Patient Experience

Evidence Based
Material

Renewed
Passion

Champion Patient
Voice

PX Success
Secrets

Central Themes

COVID-19 Pandemic : Obstacle or Accelerator to Patient Experience Innovation
Future of Telehealth & Patient Experience
Fostering High Performance Leadership
Promoting Resilience & Caregiver Wellbeing
Rethinking Patient Experience Measurement Metrix
Institutionalize Patient Partnerships to Withstand the Turbulent Times

Attendees loved PXES 2019, WHY?

I am pleased to say that its such a great opportunity to be a part of this conference. Learning from each speakers will help us enhance our clinic.

Verita Life Thailand

Good conference – valuable sharing and well done organising the conference.

Ramsay Sime Darby Park City Hospital

It is well organised and attendees are so relevant. Overall fantastic experience

IQTechnologies Asia Co. Ltd. (Qmatic)

As currently we launched a customised solution for patient experience journey, this summit was the perfect place for us. Organisers were every co-operative and has excellent service.

The Clinician

A very interesting conference – National Heart Institute

Overall the summit was very informative. Excellent speakers, very informative talk and enlightening

Institut Jantung Negara

This is a very nice conference. It made me more wide about patient experience and inspired me to do more things for my hospital

Bangkok Metropolitan Administration General Hospital

Thank you for accommodating us – we appreciate all the learnings from difference approach presented by the speakers.

The Medical City Philippines

Great presentation with lots of information to digest

Hongkong Adventist hospital

Useful and interesting topic that may be implemented in our hospital. Awesome experience and very informative with excellent speakers. Very informative lecture from different speakers, every hospital problem we encounter were covered, this will help us in improving our services

Metro North Medical Centre & Hospital